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C:\Users\User\AppData\Roaming\Enigma Software Group C:\Users\User\AppData\Local\SoftonicAssistant C:\Program Files\Enigma Software Group C:\ProgramData\Spybot - Search & Destroy O4 - HKCU.\Run: C:\Users\User\AppData\Local\SoftonicAssistant\SoftonicAssistant.exe () SRV - (Acute Angle Solutions Ltd) - C:\ProgramData\EKAfRti\Zoqctjxcdc.exe - (Zoqctjxcdc)ĭRV:64bit: - (Enigma Software Group USA, LLC.) - C:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys - (esgiguard)ĭRV:64bit: - () - C:\Windows\SysNative\drivers\EsgScanner.sys - (EsgScanner) SRV:64bit: - (Enigma Software Group USA, LLC.) - C:\Program Files\Enigma Software Group\SpyHunter\SH4Service.exe - (SpyHunter 4 Service) Inside the quote box (except the word Quote), right click and click Copy. If you are using XP then please double click on OTL.exe to start it.Ĭopy the text in the following box ( do not include the word Quote).

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If you are using Windows Vista/7/8 then right click it and select Run As Administrator.

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If it is not, then please download from and save it to your desktop. Select the following programs from the list below, one at a time and click Uninstall.Įnsure OTL is located on your desktop. Open Programs and Features by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features. To make life easier, for future downloads we may perform, please save the files directly to your desktop - we will clear them once we are finished but it makes life easier when we know where all our files will be located. I am currently reviewing your log and will be back as soon as I can with the start to your fixes.Ĭan you please also post the extras.txt file that was created when you run OTL.Ĭ:\Users\User\Desktop\Dowmloads\extras.txt But if you plan on being gone for a longer period, just let me know and I will hold it open for you. If you do not reply within 3 days, your topic will be closed. If you have any questions or get stuck, stop and ask.I am here to help you make this go as smoothly as possible. Only paste the contents of log files into your reply, DO NOT attach any log files unless requested to do so. This takes time which we give freely so I ask that you do us the courtesy of seeing it through. We have to analyse hundreds of lines in log files. malware removal is difficult and time consuming. It is best if you can avoid using the computer at all, apart from to perform the cleaning steps to ensure that any infections aren't spread. Also only use the tools I instruct in the manner provided as they are very powerful and if not used properly can cause even more problems. Refrain from using any tool that hasn't been instructed as it could alter the process that we are working through and cause further problems. In this event, please have your original installation disks to hand and be prepared to have to format and reinstall your computer. I will do everything in my power to ensure that this clean is successful, but occasionally failure hits us all. If at all possible, Make backups of all your important files, whilst we will do our best to ensure that no files are lost or damaged, sometimes things can go wrong. This can render your computer unbootable. They must not be used on another computer or unsupervised at another time. Please be aware, the fixes we perform are specific to this machine, at this moment in time. Our tools are updated very regularly, sometimes several times per day so always download the latest version from the links I provide. The following guidelines are important but the ones highlighted in RED are of the highest importance and must not be skipped.

If you are receiving help elsewhere, please let me know so we can close this thread and help someone else.īefore going any further, I recommend that you print out (or save to a file) these guidelines and also the instructions when I post them, as part of the repair process may involve going into safe mode and therefore you will not have internet access.

When we start the process, the list of instructions must be followed closely, it may seem difficult at times but it is important that you stay with me until your computer is declared clean.

Malware removal can be a long process and will at times get complicated with multiple steps to perform to ensure that your system is no longer infected.

The added benefit to this is that you will have 2 sets of eyes looking at your problem so you can be assured you will get the best possible help. Please be aware I am currently in the final stages of training right now and all my work will be checked by an instructor so there may be a slight delay between posts. My nickname is Ruggie and I will be assisting you in cleaning your computer.